We bought a SUB machine in 2020, only to now find out that they have discontinued the compatible kegs for that machine. What a truly abhorrent decision for your customer base. I can see that you have responded to another review on here, where that customer expressed their lack of trust in ever purchasing another machine from you, and your response is that you have no intention of discontinuing the BLADE machine and therefore there should be no lack of trust. What utter nonsense that is. Are you suggesting therefore that at the point that I bought my machine in 2020, you had the clear foresight that you would be stopping the production of that machine and it's kegs within a few years? If so - shame on you.If not, then how could you possibly be offering reassurance that this same thing would not be happening again with one of your newer machines, in a few years time?I've worked in corporations (large and small) for 20 years, and I have never experienced something so callous, solely company-centric, customer dismissive, and all round disappointing. You are failing to understand that what you provide is NOT a necessity. It is a luxury that people make a CHOICE to invest their hard earned money into, and as such your reputation, integrity, and brand image are pretty much the only tangible currency you really have. You are in an industry where consumption of the younger generations is trending downwards, not upwards. And yet here you are, making decisions that could only ever be seen as foolish by the generations your product is geared to.
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