Worst customer service ever! The return process is a nightmare, and get this: you have to pay to return an item. Reps have no idea what they are doing (who hires them??) - they cannot even answer a simple Yes or No question. They just copy and paste from their website. The back-and-forth messaging system is exhausting and awful since one cannot get a straight answer. It was not until I asked to speak on the phone with a supervisor and said that I was going straight to the CEO to solve my problem, I finally got a phone number to talk to someone. Even then, worst interactions ever - cannot even hire someone from the U.S.? Really? You have all this money for advertisements and money you withhold from customers when they return the product and you cannot afford to hire people from the U.S. What a shame! The return process is an absolute nightmare and makes no sense whatsoever. I got the mini weekender in red - made in China, poor quality and the red looks awful. Then, I had to pay out of pocket to print the label, buy packing and shipping supplies, add unnecessary miles on my car, and waste 2 hours on the road to take care of this. No one cared and they still did not refund me the entire amount, including the shipping. As a "reputable" company, you do everything you can to retain and make your customers happy not shoo them away - especially your first-time customers! My first and last purchase with this so-called brand name. What a joke! Oh, I forgot to mention that they shipped the bag in the cheapest and thinnest plastic bag that could rip during transport and damage the product. I bet they say the customer damaged the item if the outer plastic bag happens to rip during transport and do not issue a refund. One cannot even leave a comment on their website because they control only the 5-star reviews. How convenient! Ladies, spend your money elsewhere! There are many affordable brands out there and far better quality. What a joke! Beis - I see right through you and know exactly what you're doing as I worked in retail for many years. The entire experience was ridiculous! Beis sent me an email to review them but the words kept disappearing and prompted me to start over in the middle of typing - not happy when people are honest and do not leave you 5-star reviews? No wonder they have high-rated reviews. What a joke of a company!
Claim your business profile now and gain access to all features and respond to customer reviews.
The best travel gear and accessories for the modern traveler. These are perfect for weekend sleepovers, beach days, and summers in the south of France. Designed and created by Shay Mitchell.
