Review Time
Don't buy from them. Their customer service is crap. I bought a $300+ suitcase from them. Their shipper never delivered it and they won't help me. Literally ghosted me. No refund and no replacement. I'm going to dispute the charge. But these people are thieves.
They also don't stand by their products. They sold me a suitcase with a defective lock and refused to replace it. Buyer beware. Find a company that cares about keeping customers
I acquired a weekender bag a few years back and have used it only about 9 times for occasional trips. Despite light usage, the vegan leather trim has completely peeled away in several spots, revealing the underlying lining and giving the bag a worn and unappealing look. This degree of deterioration is unacceptable for a product advertised as high-quality travel gear. The overall durability is poor, and it doesn't hold up even under normal, infrequent conditions. Furthermore, it seems the company does not provide any warranty, repair, or replacement service for this issue on non-luggage items like the weekender (their limited lifetime warranty is only for hard-shell luggage). I reached out but received no satisfactory resolution. I cannot recommend this bag to anyone seeking long-term reliability. Save your money and consider alternatives with better material quality and customer support.
I made a purchase of over $1,000 in luggage in one day, and the service advertised free shipping for orders over $150. However, when I decided to buy an additional piece of luggage that was under this threshold, I was charged $14.95. After exchanging more than 10 emails with a representative, I was informed that they couldn’t waive this fee. It's quite disappointing as they seem to overlook the bigger picture, and I requested that my issue be escalated to management. Just sharing this experience for others.
I spent over $1,000 on luggage in one day, taking advantage of the free shipping offer for orders over $150. However, when I decided to buy another piece of luggage that didn't meet this threshold, I was charged $14.95. After exchanging over 10 emails with a representative, I was told they couldn't waive the fee. It's very disappointing to see that they aren't considering the bigger picture, and I requested to escalate the issue to management. Just wanted to make others aware.
The product quality is unacceptably low. Their website claims an 'easy return process,' but that is not the case! I'm still waiting for a response from the support team. For a brand that positions itself as premium, this experience is truly disappointing.
I was hesitant to order because of the negative reviews from the US. Living in Europe, I had a fantastic experience with the company. I ordered a work tote on Wednesday and received it that Friday, with free shipping. I'm very pleased with my purchase; the bag is of good quality and fits the description. My laptop fits perfectly, and I was pleasantly surprised by its spaciousness. I would definitely order again.
I'm really disappointed with my experience. I bought an item from their US site and later tried to return it. They refused the return, claiming it was a 'final sale' item, which was not mentioned in my order confirmation. Even after providing evidence that it wasn't labeled as such at checkout, they still wouldn't process the return. This lack of transparency is unacceptable, especially from a brand at this price point.
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The best travel gear and accessories for the modern traveler. These are perfect for weekend sleepovers, beach days, and summers in the south of France. Designed and created by Shay Mitchell.
