I bought a Beko BCFD450 integrated frost-free fridge freezer through AO.
I moved into my property and did a food order with £300 worth of frozen meat, fruit and veg. I went out the next morning and the freezer was sat at 0 degrees, and continued to fluctuate between that and -5 degrees from then onwards, meaning all of the food was spoiled.
AO did assist well and organised a replacement fridge freezer and gave me £100 compensation towards the wasted food, but when they spoke to Beko, they literally said, “no way will we give compensation”, even though it was proven that it was their brand new, faulty fridge freezer.
AO sent out a like-for-like replacement and I left it for a few days, checked the temperature, and when I felt confident, I ordered £250 worth of food. Everything seemed fine and then, lo and behold, the exact same thing happened.
Again, AO were great, but Beko decided they would only send an engineer out for a two-day-old fridge freezer, and again, an absolute no to any form of accountability or compensation. I stated that would not be happening and that I wanted a full refund for the fridge freezer, as I could not trust their appliances and would never be dealing with their company again, and that was finally agreed.
Absolutely disgusting company who couldn’t care less about their customers and are happy to leave someone £450 out of pocket and foodless. Never again.
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