First I have to say they need to call themselves Bel Refurbished Furniture and I will explain why. So we went there just recently in December of 2025 they had some special going on but we didn’t choose their sets on sale we chose one that was not on sale. Oh and By the way that Delivery free and set up free isn’t real its false advertisement, the sales person pointed it out to me on their brochure small writing. So we had to pay for delivery they brought the table set but it didn’t come in boxes in fact it wasn’t new. Let me tell you we didn’t pay 900 and so to get refurbished it was to be new but they they didn’t deliver quality but used . Well the table set was all in plastic wrap and in blue blankets like movers use. We have worked with movers before so were well aware of that .Well the table had been repaired on the corner the table was uneven and crooked. The two chairs were chipped so once we saw all of this that same day and called the delivery guy to tell him hey this table set has problems .We call their people at the delivery and then customer service and also their corporate mentioned to them that this table isn’t new that we expected a new table set not refurbished /used set. All we got was agents who were defensive and oh and they tell us that we can swap the bad chairs and table. We are like wait this table is used its not new it didn’t come out of its box this was a table set that had been refurbished and we didn’t pay this much for something refurbished. The people their will respond by email and give no name. We spoke with someone that said they will exchange the whole table set it and we asked her to email us back that in writing by email we have yet to hear from them. RED FLAGS dont buy in a place that has a F on BBB Dont buy in Bel Refurbished Furniture now you know why they low prices all used furniture.here's a BBB report of them2017, the BBB Houston began receiving several complaints and customer reviews for Bel Furniture that are exhibiting the following pattern. This is what I found from BBB and they have a grade FAccording to numerous complaints received in our offices, consumers experience delivery issues, product issues, and customer service issues during their business interaction with Bel Furniture. Upon delivery of their purchases, many consumers allege the merchandise ends up severely damaged, several items are missing from their order or the complete order is incorrect. When Bel Furniture is contacted regarding the damaged merchandise, consumers allege the business does not provide a suitable resolution. Consumers allege Bel Furniture charges a second delivery fee when consumers request their missing items be delivered, or a new delivery date is provided despite the company’s error. Additionally, allegations state Bel Furniture fails to contact consumers for verification of delivery dates causing consumers to miss the delivery of their items.In recent 2022 complaints, consumers alleged the company told them the delivery drivers are independent contractors and not employees of Bel Furniture. If furniture is damages during delivery, Bel Furniture is not liable. Unfortunately, when the consumer requested the contact information for the 3rd party delivery service, they refused to give that information out.
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The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself.
How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference.
Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family.
Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.
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