Review Time
First off, they really should rebrand as Refurbished Furniture, and here’s why. We visited recently and while they had some promotions, we opted for a set that wasn’t discounted. The claim of free delivery and setup is misleading; it’s buried in small print on their brochure. We ended up paying for delivery, and when the table set arrived, it was not in boxes and definitely not new. We expected a brand new set for the price we paid, but instead, we received something used. The table was wrapped in plastic and blankets like moving equipment, which raised our concerns. The table had a repair on one corner and was uneven, while two chairs were chipped. After noticing these issues, we contacted the delivery person and also reached out to customer service, informing them that this was not a new set as promised. Unfortunately, we encountered defensive responses and were merely offered to swap the problematic chairs and table. We insisted that this was not acceptable, as we paid for new furniture, not refurbished items. Communication was frustrating, with agents responding anonymously. We were told an exchange would be arranged, but after requesting confirmation via email, we have yet to receive any follow-up. This is a major warning—avoid purchasing from a place with an F rating on the BBB. Their low prices reflect the fact that they sell used furniture. The BBB has documented numerous complaints about delivery and product issues with this company, indicating a consistent pattern of problems with damaged goods, missing items, and inadequate customer service responses. They even claim their delivery drivers are independent contractors, absolving themselves of responsibility for any damages during delivery. When we asked for the contact information of the delivery service, they refused to provide it.
First I have to say they need to call themselves Bel Refurbished Furniture and I will explain why. So we went there just recently in December of 2025 they had some special going on but we didn’t choose their sets on sale we chose one that was not on sale. Oh and By the way that Delivery free and set up free isn’t real its false advertisement, the sales person pointed it out to me on their brochure small writing. So we had to pay for delivery they brought the table set but it didn’t come in boxes in fact it wasn’t new. Let me tell you we didn’t pay 900 and so to get refurbished it was to be new but they they didn’t deliver quality but used . Well the table set was all in plastic wrap and in blue blankets like movers use. We have worked with movers before so were well aware of that .Well the table had been repaired on the corner the table was uneven and crooked. The two chairs were chipped so once we saw all of this that same day and called the delivery guy to tell him hey this table set has problems .We call their people at the delivery and then customer service and also their corporate mentioned to them that this table isn’t new that we expected a new table set not refurbished /used set. All we got was agents who were defensive and oh and they tell us that we can swap the bad chairs and table. We are like wait this table is used its not new it didn’t come out of its box this was a table set that had been refurbished and we didn’t pay this much for something refurbished. The people their will respond by email and give no name. We spoke with someone that said they will exchange the whole table set it and we asked her to email us back that in writing by email we have yet to hear from them. RED FLAGS dont buy in a place that has a F on BBB Dont buy in Bel Refurbished Furniture now you know why they low prices all used furniture.here's a BBB report of them2017, the BBB Houston began receiving several complaints and customer reviews for Bel Furniture that are exhibiting the following pattern. This is what I found from BBB and they have a grade FAccording to numerous complaints received in our offices, consumers experience delivery issues, product issues, and customer service issues during their business interaction with Bel Furniture. Upon delivery of their purchases, many consumers allege the merchandise ends up severely damaged, several items are missing from their order or the complete order is incorrect. When Bel Furniture is contacted regarding the damaged merchandise, consumers allege the business does not provide a suitable resolution. Consumers allege Bel Furniture charges a second delivery fee when consumers request their missing items be delivered, or a new delivery date is provided despite the company’s error. Additionally, allegations state Bel Furniture fails to contact consumers for verification of delivery dates causing consumers to miss the delivery of their items.In recent 2022 complaints, consumers alleged the company told them the delivery drivers are independent contractors and not employees of Bel Furniture. If furniture is damages during delivery, Bel Furniture is not liable. Unfortunately, when the consumer requested the contact information for the 3rd party delivery service, they refused to give that information out.
WORSE FURNITURE STOREWE BOUGHT A BUNK BED FOR MY SON AND WE PAID IT OFF , FEW DAYS LATER I WENT TO THE MAIN STORE TO PICK IT UP , THEY SAID WE DONT HAVE IT AND WE'RE OUT OF STOCK , I DROVE OVER 45 MINUTES TO GET THERE , THEY DID NOT EVEN SAY SORRY , JUST THEY SAID WE WILL REFUND YOUR MONEY , I WAS WILLING TO TAKE THE DISPLAY ONE IN THE STORE BUT THEY REFUSED TO GIVE ANY KIND OF DISCOUT , DISPLAY ONE WAS LIKE USED , LOTS OF SCRATCHES , THEY ARE SOO GREEDY
From the beginning, I really tried to give them the benefit of the doubt — but at this point, I’m beyond frustrated. I was told by the salesman that I would have no interest for one year, yet I’ve now been paying interest for over a year. On top of that, I’ve been trying to get help with my warranty since OCTOBER. I’ve called multiple times and keep getting excuses like “we can’t find the email,” then “we see it, we’ll call you tomorrow,” and I’ve even been hung up on.Because of the complete lack of communication, I’m now stuck with a broken bed frame and no response from anyone. Between the misinformation and the constant runaround, this has been one of the most disappointing customer service experiences I’ve ever had. I would not recommend this company to anyone
This furniture is TERRIBLE. Paper thin. Will fall apart very quickly. And you will not get what is pictured or what you pay for. They use fine print to deceive you and then will try to get more money. PLEASE DO NOT BUY FROM THIS COMPANY. Terrible customer service. Save yourself the headache.
I BOUGHT WHOLE BEDROM SET. DRAWER DOES NOT CLOSE PROPERLY. I HAVE TO USE LIFT ON UNDERNEATH TO CLOSE IT. IT IS DAMAGED AND WAS SHOWN TO THE DELIVERY GUY AT THE TIME OF DELIVERY. HE SAID TO CALL CUSTOMER SERVICE AND WILL SEND A GUY TO CHANGE THE BLACK PIECE ON THE DRAWER.. BUT STORE IS REFUSING TO SEND SOMEONE.
If I could give them a zero star I would. Ordered from instore, some of the items they did not have so I ordered it online- had no issues with this. They then message me with the online order about my card- even though the money had been taken from the account. CUSTOMER SERVICE IS A JOKE. They are so rude and speak to you like you are an issue. Took over an hour to find out what was going on with my order- 1st lady did not know anything, I asked her to put me through to a manager (and was kept on hold for 15-20 min each time) put me through to the manager to find out she was not one and she even said that she did not know why I was put through to her (so I was lied to) finally got through to a manager and she said the website is out of stock of my items and I will be refunded- this left me so upset and angry as you have already taken my money and said the items were in stock, and the pieces I ordered were to match the furniture I ordered in store. I had to then call up the different stores to see if they had two items that I needed- again just the way the staff answered the phone was so rude, they would keep me on hold and not get back to me. The lack of communication with this company is a joke, they just keep passing you along and blaming each department. Fast forward I have not received my refund for the online order - I call up, wait and ask calmly and nicely what's happening, to be put on hold for 20 min and no one gets back to me. I call back and the same lady cuts me up and says you need to dispute it with my bank (at this point they have not issued the refund) and I do cuss her out as she kept me on hold with the intention to give me no information and this is the 3rd phone call in to find out what's happening with my refund- of course I'm going to be upset. I have been patient and understanding up until this point and now she has brought me to tears as they have TAKEN my money with no items delivered to me and all I keep doing is calling up and being told call this number or that number- THE MANAGER said I'm not dealing with you and hung up. Got through to another person and was crying down the phone all I want is my refund (I would of cancelled the whole order however at this point the window for cancellation had passed) she was fixated on my disrespectful words to her untrained staff member- which I can fully apologise for however I am being disrespectful now and treating them how they have been treating me- if she had not left me on hold for 20 min and got back to me with what I was inquiring about I would not have called back in tears angry and frustrated for an ERROR they have caused and wanted my money refunded. The manager said I am doing this to myself and I'm doing the most- again I want a refund for items you did not have in stock- She then hung up. They have given me no communication via email about my refund or any level of customer service- I'm more than happy for them to listen to the calls- In fact I urge them to, as I can only be understanding and patient to an extent, but when you take my money and are not refunding me as you do not have the items in stock its stealing at this point. This was my first experience purchasing from them and I absolutely urge anyone to not buy from this store ever the customer service is not worth the hassle- they have hired people who lie and have no professionalism
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The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself.
How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference.
Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family.
Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.
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