If I could give them a zero star I would. Ordered from instore, some of the items they did not have so I ordered it online- had no issues with this. They then message me with the online order about my card- even though the money had been taken from the account. CUSTOMER SERVICE IS A JOKE. They are so rude and speak to you like you are an issue. Took over an hour to find out what was going on with my order- 1st lady did not know anything, I asked her to put me through to a manager (and was kept on hold for 15-20 min each time) put me through to the manager to find out she was not one and she even said that she did not know why I was put through to her (so I was lied to) finally got through to a manager and she said the website is out of stock of my items and I will be refunded- this left me so upset and angry as you have already taken my money and said the items were in stock, and the pieces I ordered were to match the furniture I ordered in store. I had to then call up the different stores to see if they had two items that I needed- again just the way the staff answered the phone was so rude, they would keep me on hold and not get back to me. The lack of communication with this company is a joke, they just keep passing you along and blaming each department. Fast forward I have not received my refund for the online order - I call up, wait and ask calmly and nicely what's happening, to be put on hold for 20 min and no one gets back to me. I call back and the same lady cuts me up and says you need to dispute it with my bank (at this point they have not issued the refund) and I do cuss her out as she kept me on hold with the intention to give me no information and this is the 3rd phone call in to find out what's happening with my refund- of course I'm going to be upset. I have been patient and understanding up until this point and now she has brought me to tears as they have TAKEN my money with no items delivered to me and all I keep doing is calling up and being told call this number or that number- THE MANAGER said I'm not dealing with you and hung up. Got through to another person and was crying down the phone all I want is my refund (I would of cancelled the whole order however at this point the window for cancellation had passed) she was fixated on my disrespectful words to her untrained staff member- which I can fully apologise for however I am being disrespectful now and treating them how they have been treating me- if she had not left me on hold for 20 min and got back to me with what I was inquiring about I would not have called back in tears angry and frustrated for an ERROR they have caused and wanted my money refunded. The manager said I am doing this to myself and I'm doing the most- again I want a refund for items you did not have in stock- She then hung up. They have given me no communication via email about my refund or any level of customer service- I'm more than happy for them to listen to the calls- In fact I urge them to, as I can only be understanding and patient to an extent, but when you take my money and are not refunding me as you do not have the items in stock its stealing at this point. This was my first experience purchasing from them and I absolutely urge anyone to not buy from this store ever the customer service is not worth the hassle- they have hired people who lie and have no professionalism
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The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself.
How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference.
Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family.
Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.
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