First off, they really should rebrand as Refurbished Furniture, and here’s why. We visited recently and while they had some promotions, we opted for a set that wasn’t discounted. The claim of free delivery and setup is misleading; it’s buried in small print on their brochure. We ended up paying for delivery, and when the table set arrived, it was not in boxes and definitely not new. We expected a brand new set for the price we paid, but instead, we received something used. The table was wrapped in plastic and blankets like moving equipment, which raised our concerns. The table had a repair on one corner and was uneven, while two chairs were chipped. After noticing these issues, we contacted the delivery person and also reached out to customer service, informing them that this was not a new set as promised. Unfortunately, we encountered defensive responses and were merely offered to swap the problematic chairs and table. We insisted that this was not acceptable, as we paid for new furniture, not refurbished items. Communication was frustrating, with agents responding anonymously. We were told an exchange would be arranged, but after requesting confirmation via email, we have yet to receive any follow-up. This is a major warning—avoid purchasing from a place with an F rating on the BBB. Their low prices reflect the fact that they sell used furniture. The BBB has documented numerous complaints about delivery and product issues with this company, indicating a consistent pattern of problems with damaged goods, missing items, and inadequate customer service responses. They even claim their delivery drivers are independent contractors, absolving themselves of responsibility for any damages during delivery. When we asked for the contact information of the delivery service, they refused to provide it.
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The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself.
How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference.
Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family.
Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.
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