I placed an order for furniture on 11 December 2025 for €1,119.98, with a clear promise of delivery before Christmas. The payment was processed immediately. On 12 December, I received an order confirmation and reached out to the company multiple times through chat, chatbot, and phone to ensure timely delivery, as the items were intended as gifts. Each time, I was assured that delivery would occur before Christmas, despite a vague disclaimer in the email mentioning that delivery dates are 'not always guaranteed.' Later, I learned that the items were stored in different warehouses and needed to be consolidated. After that, communication became nearly impossible: no real customer service, no clear updates, only a chatbot. On 22 December, I received shipping details, which gave me hope. However, tracking indicated that the items were only picked up on 22 December and moved to a warehouse on 23 December—far too late for Christmas. When I contacted the company again, the response was dismissive: 'It’s out of our warehouse; now it’s the logistics company’s responsibility.' Cancellation? Only by refusing delivery, after which the company would 'check' and decide whether to refund. This is completely outdated and unacceptable. Key Issues: - Delivery promises not honored - Poor customer service – nearly unreachable - Communication limited to a chatbot, no real assistance - No goodwill, no flexibility - Customer left alone and pushed to third parties. The company failed on every level: reliability, transparency, and service. I strongly advise against making a purchase here. If you value timely delivery and proper support, consider looking elsewhere.
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Beliani steht für einzigartiges Design und hochwertige Qualität. Über 100'000 Möbel und Accessoires bis zu 70% günstiger, Gratis Versand und Rückversand, 365 Tage Rückgaberecht, bis zu 5 Jahren Garantie und schon über 1 Mio. begeisterte Kunden. Jetzt bestellen auf www.beliani.de
