beliani.de

Disappointing Delivery Experience

I placed an order for furniture on 11 December 2025 for €1,119.98, with a clear promise of delivery before Christmas. The payment was processed immediately. On 12 December, I received an order confirmation and reached out to the company multiple times through chat, chatbot, and phone to ensure timely delivery, as the items were intended as gifts. Each time, I was assured that delivery would occur before Christmas, despite a vague disclaimer in the email mentioning that delivery dates are 'not always guaranteed.' Later, I learned that the items were stored in different warehouses and needed to be consolidated. After that, communication became nearly impossible: no real customer service, no clear updates, only a chatbot. On 22 December, I received shipping details, which gave me hope. However, tracking indicated that the items were only picked up on 22 December and moved to a warehouse on 23 December—far too late for Christmas. When I contacted the company again, the response was dismissive: 'It’s out of our warehouse; now it’s the logistics company’s responsibility.' Cancellation? Only by refusing delivery, after which the company would 'check' and decide whether to refund. This is completely outdated and unacceptable. Key Issues: - Delivery promises not honored - Poor customer service – nearly unreachable - Communication limited to a chatbot, no real assistance - No goodwill, no flexibility - Customer left alone and pushed to third parties. The company failed on every level: reliability, transparency, and service. I strongly advise against making a purchase here. If you value timely delivery and proper support, consider looking elsewhere.

Date of experience: Dec 30, 2025

Not Recommended

I do not recommend! The furniture came with missing parts, and they asked for more money for spare parts.

Date of experience: Dec 15, 2025

Highly Disappointing Experience – Avoid This Seller!

I placed an order for furniture on 11 December 2025 for €1,119.98, with a clear promise of delivery before Christmas. The payment was processed immediately. On 12 December, I received an order confirmation and reached out to the seller multiple times through chat, chatbot, and phone to ensure timely delivery, as the items were intended as gifts. Each time, I was assured that delivery would happen before Christmas, despite a vague disclaimer in the email stating that delivery dates are 'not always guaranteed.' Later, I learned that the items were in different warehouses and needed to be consolidated. After that, communication became nearly impossible: no real customer service, no clear updates, only a chatbot. On 22 December, I received shipping details, which gave me hope. However, tracking showed the goods were only picked up on 22 December and moved to a warehouse on 23 December—far too late for Christmas. When I contacted the seller again, the response was dismissive: 'It’s out of our warehouse; now it’s the logistics company’s responsibility.' Cancellation? Only by refusing delivery, after which the seller would 'check' and decide whether to refund. This is completely outdated and unacceptable. Key Issues: - Delivery promises not honored - Poor customer service – nearly unreachable - Communication limited to a chatbot, no real assistance - No goodwill, no flexibility - Customer left alone and pushed to third parties. The seller failed on every level: reliability, transparency, and service. I strongly advise against making a purchase here. If you value timely delivery and proper support, consider looking elsewhere.

Date of experience: Dec 11, 2025

Stylish and High-Quality Pieces

The furniture is stylish and of beautiful quality. I’m impressed with the design and fit, and would definitely suggest their products.

Date of experience: Dec 10, 2025

Enjoyable Shopping Experience

I had a great experience with the store! The delivery was fast and efficient, and the product quality was excellent! I will definitely return.

Date of experience: Nov 16, 2025

Exceptional Customer Service

In addition to the amazing products, I found one of the most caring customer service teams. Thank you to the support team for handling my inquiry so well.

Date of experience: Nov 01, 2025

Received Damaged Products, No Refund

I received a broken mirror not once, but twice! While I understand that accidents can happen, I am still entitled to a refund. Initially, customer service seemed polite and helpful, but that changed quickly. They stopped responding to my emails and kept asking for pictures, even though I had already sent them twice! It felt like they were trying to wear me down until I gave up. Please learn from my mistake—do not buy from this seller. You may lose your money if the product arrives damaged.

Date of experience: Sep 01, 2025

Everything Was Great

I purchased a rattan decorative tray—it's a bit more robust than I expected, but very pretty. Delivery was quick. Very satisfied.

Date of experience: Jul 07, 2025

Never Buying Again

Date of experience: Apr 30, 2025

Damaged Product After Two Months – Unhelpful Support

I ordered a carpet about three months ago. When it showed damages (pulled threads and color changes) two months after purchasing, I contacted customer service. They have been extremely unhelpful and have yet to agree to my return request, despite legal protections. They claimed it was my fault for not caring for the product, which is untrue. After my first email, they said they would respond within three days, but after two weeks, I still hadn’t heard back and had to reach out again. When I called, the employee was rude and interrupted me multiple times, insisting I needed to send an email. I am quite disappointed.

Date of experience: Apr 15, 2025