I have ordered from Beliani twice this year, and both experiences have been extremely disappointing.Back in April 2025, I ordered two beds from Beliani. Even then, some parts arrived dirty and stained, and I also received a package that belonged to another customer. This was already a very unprofessional start. For the damaged and stained parts, I only received a voucher worth 60 Euro – which means I had to make another purchase from Bediani just to use it.Despite this, I decided to give Beliani another chance and recently ordered another bed in order to have all beds aligned. I clearly informed them when I would be in Palma, to make sure the delivery could take place during my stay.However, the new bed was once again delivered incomplete – only two of the three necessary parts arrived. Instead of the missing part, I received an item that belonged to another customer.When I reported the issue, Beliani asked me over the phone if I could personally transport the wrongly delivered part to a deposit, since I would be leaving soon. This request was completely unreasonable, as the part weighs around 50 kilograms, and it is absolutely not my responsibility to fix their mistakes.I also told them exactly when I would be leaving Palma, yet no one ever contacted me again to offer a solution. Two weeks after the faulty delivery, I am still waiting for any response from Bediani.To make matters worse, Beliani arranged for the wrong item to be picked up without any prior notice. The delivery company suddenly rang my doorbell while I wasn’t at home, and by coincidence, my cleaning lady was there at the time. She was completely unprepared and stressed, as she had no idea what to do when the logistics company unexpectedly showed up to collect the package.In the end, the wrong package was returned, but I have still not received any response or solution from Beliani.Overall, this entire experience has been unacceptable and deeply unprofessional – from dirty and incorrect deliveries to poor communication and a complete lack of customer care.I have been extremely patient and accommodating with Beliani, but I can no longer recommend this company to anyone who expects reliable service, transparency, and professionalism.
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Beliani es una empresa online de origen suizo y una de las compañías en Internet que registran mayor crecimiento en los últimos años, ofreciendo mobiliario de alta gama a precios asequibles.
Disponemos de una gran variedad de muebles y accesorios de interior y exterior, de la más alta calidad. Envíamos nuestros productos desde el almacén directamente a la casa del cliente.
Todos nuestros productos tienen garantía de 2 años y si alguno de ellos no cumple con tus expectativas, tienes hasta 365 días para devolución.See more
