It is unusual to find a company that is as incompetent, inefficient and non-customer focused as the delivery company that they use, but believe me ordering from Beliani is one of the worst experiences ever.They never do what they say they are going to do, they never follow up in a timely manner on emails and phone calls, they are constantly unaware of delivery timeframes and totally ignore customer wishes.I ordered and paid for my items on 13th March, with the items due 24th July, which I was happy with at the time.They promise to keep you 'in the loop every step of the way, so you can track your happiness delivery with ease!'. They don't.When problems occur, they state they are not responsible for any unexpected circumstances that may affect delivery and 'in the event of a delay or failure to deliver within the specified timeframe, the buyer is not entitled to compensation.'I gave them 4 months lead time after paying for the items and this is still not long enough.The items were eventually delivered, after many many hours spent by me on phone calls and emails, on 25th August, one month after its due date and 5 months after ordering!Delays occur but it's how a company reacts and responds to those events. If a company is genuinely concerned about customer requirements they will succeed but Beliani isn't. You have been warned.
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Beliani es una empresa online de origen suizo y una de las compañías en Internet que registran mayor crecimiento en los últimos años, ofreciendo mobiliario de alta gama a precios asequibles.
Disponemos de una gran variedad de muebles y accesorios de interior y exterior, de la más alta calidad. Envíamos nuestros productos desde el almacén directamente a la casa del cliente.
Todos nuestros productos tienen garantía de 2 años y si alguno de ellos no cumple con tus expectativas, tienes hasta 365 días para devolución.See more
