I purchased an office desk from Beliani for over NOK 8,000 including shipping. The website advertised free shipping, but after contacting them I was told that “free” shipping does not apply to all of Norway. This was not clearly communicated during checkout, and it feels misleading. Promotions should be transparent and consistent.The delivery process was unacceptable. The desk took more than three weeks to arrive. On the day of delivery, the driver called me at 6am and told me I had to pick it up at a collection point because he did not want to drive down to my address. This is despite paying for delivery. The desk is very large, and I had to empty my car to try to make space. It barely fit, and the drive home was honestly unsafe.When I finally assembled the desk, I discovered significant damage on one corner of the tabletop. I contacted Beliani expecting a proper resolution. They offered to send a replacement tabletop — but without collecting the damaged one, and apparently with the same delivery experience. Where exactly am I supposed to store a large, damaged tabletop? How am I expected to handle another oversized delivery alone?The only alternative they offered was a refund of 620 NOK, which doesn’t even cover half of what I paid in shipping. After spending over NOK 8,000, I am left with a damaged desk and a company that takes no real responsibility for fixing the situation.This has been an extremely disappointing and frustrating experience from start to finish. If you value your time, money, and peace of mind, I strongly recommend saving yourself the trouble and buying from IKEA instead.
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Hos Beliani finner du over 100 000 produkter, bl.a. hagemøbler og hagetilbehør, samt møbler og dekorasjoner til ditt hjem. Målet vårt er at våre kunder får best kvalitet til mest konkurransedyktige priser, slik at du enkelt kan skape det perfekte koselige hjemmet.
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