I wouldn't even give a one-star rating if there were another option. The customer service has been utterly disappointing. I've been a loyal customer for over 10 years, and the decline in service quality is noticeable. I recently ordered several items, choosing this store over others, which turned out to be a big mistake. After waiting over a week, one of my orders was canceled without any reasonable explanation. I spent over an hour with customer service, only to receive repeated apologies without any real solutions. Additionally, my other order is still missing, with no updates or accountability. Despite this ongoing issue, customer service has been completely unhelpful. I simply asked for a discount coupon to be honored for an alternative order, but that request was denied. This disregard for a long-time customer's time and loyalty is incredibly frustrating and unacceptable.
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belk.com is the official Belk online retail website. Belk is a leading retail department store offering the latest in women's, men's, juniors' and kids' apparel
