From the minute I opened the parcel, I knew something was wrong. The bags were vinyl, not leather. Red flags went off in my head. I contacted the company, which was supposed to be Bellatorri Leather. They got back to me right away, offering a 10% refund of $184.00. I said no, I want a full refund as you described on your site. A 100% refund if I am not satisfied. They contacted me shortly after and offered me a 20% refund of $184.00. I said no. I want a full refund of $184.00. They took a little longer to get back to me. But said I could return the bags for a refund. I noticed the package return address was in California. I said I would return to that address. They declinedand said only returns went to the Chinese address. They informed me that I had to pay for return shipping. They would send me a label and would deduct the return postage from my refund. I said no. I will pay here in the US, and you will owe me the full refund of $184.00. They gave me China's address, and I paid $48.00 to return the bags. I am now waiting to hear from them to confirm the return and the expected refund date.
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