My experience with the service has been very disappointing. They do not follow their own policies, particularly regarding refunds for unopened products. It is nonsensical to have a return policy if they refuse to accept returns on sealed items. The lack of customer focus is shocking for a company that claims to prioritize service. The products are substandard and do not match their advertising. This situation deserves further scrutiny, as it is unacceptable. They also cannot provide a deadlock letter, which feels like a scam.
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