Review Time
Is the second time really supposed to be better? It certainly isn't with the service I'm dealing with. My order is stuck in a frustrating loop as the courier continues to report "failed deliveries" while I'm right here at home waiting. I've shared photos and safe place instructions and made sure to be available each time. The first package was already returned, and now I'm facing the same issue again. It's time to stop using unreliable couriers and ensure my order gets delivered!
My experience with the service has been very disappointing. They do not follow their own policies, particularly regarding refunds for unopened products. It is nonsensical to have a return policy if they refuse to accept returns on sealed items. The lack of customer focus is shocking for a company that claims to prioritize service. The products are substandard and do not match their advertising. This situation deserves further scrutiny, as it is unacceptable. They also cannot provide a deadlock letter, which feels like a scam.
Terrible company with disappointing products and customer service. They do not adhere to their own return policy, which allows for the return of unopened goods. When I requested a refund, they claimed it wasn't possible because the product was delivered. What’s the point of a return policy if they don’t accept returns on their own sealed products? This shows a complete disregard for customers. The products are mediocre at best and do not match their claims. This company needs to be investigated for their practices. They also cannot issue a deadlock letter. It feels like a scam.
I ordered a full-sized Oud perfume, but it smells like medicine. When I asked for a refund, it was denied. I also tried to return a second item, but they said it couldn't be returned since it was marked as delivered, which it wasn't. This company offers terrible products. I wish I had checked reviews before making a purchase.
I ordered two perfumes, but the delivery service sent my parcel to the wrong location and provided a photo of someone else’s door as proof. My order never arrived. I attempted to contact the delivery service, but only encountered a useless chatbot. The company ignored my email entirely. This reflects a complete lack of professionalism and respect for customers. Both the delivery service and the company take your money and vanish when issues arise. It’s unacceptable and disappointing. I regret dealing with them and advise others to avoid both.
Extremely poor experience. My order wasn’t delivered to me and was left at another property while I was away. Upon returning, I was told I didn’t report the issue in time for an investigation or refund, despite providing proof of the situation. This company clearly does not understand customer service.
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