I received the Bromic Heater on February 24. When I was able to hire an electrician to instal the unit it was March 6. When the installer opened the element it had a crack in it. I reached out immediately to this company with photos and documentation of the product being damaged. Three weeks later, their response was " We have to submit a shipping claim to the shipping company within 72 hours after an item being delivered or received. After that they won’t allow the claim. You need to purchase a new model for it."I have never heard such nonsense! People get deliveries everyday that do get opened immediately. Especially in the construction industry. This company has terrible communication and do not look out for their customers. I am having to purchase the element which cost $200 if I want to use the heater. I will never consider business with Belle Flame.
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At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.See more
