Ordered an item from the website. The item shipped was nothing like advertised. The item received was of very poor quality and did not look like the item ordered. Consequently the retailer is in breach and must provide a refund. However, Erin, the customer rep, who sounded very much like an AI, was trying to convince me to accept the, as said, very poor item by offering a discount if I kept it. I refused, and in order to obtain a refund, I needed to ship it to China without reimbursing me for postage. If the item is not as advertised (and of poor quality) the retailer must refund and bear the cost of return. Erin/ Customer support did not further engange. This business verges on fraudulent activity reading the other reviews for this and the bellora.shop reviews. While the business provides a registration address in the Netherlands, I quick search on Companies House (for Bellora Ltd) shows that it is registered in the UK, London. This means that the business and its Director Slimane BAHOUTI is govern by UK law.Unfortunately, when the retailer refuses to refund the customer, the remaining alley is a small claim in the courts, which is hardly worth it for these low value items sold by this business. I assume Mr Bahouti knows this, and takes his chances.
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At Bellora, we believe that style should feel effortless timeless pieces that fit your life, not fleeting trends. From our UK base, we curate a carefully selected range of men’s and women’s fashion that combines elegance with comfort. Clothing you’ll reach for every morning, because it simply feels right.
Our collections are designed for real life: versatile cuts, flattering fits, and soft, breathable fabrics that move with you. Whether you're dressing for a busy workday, a relaxed weekend or a special occasion, Bellora helps you feel confident and authentic in your own skin.
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