Review Time
This company is based in China and selling you garbage. Items do not look like the photos being advertised!!! Wished I had read the reviews so warning to everyone, buy at your peril. You have to return goods back to China at extortionate costs it's not worth the hassle, Bellora not interested in getting my issue sorted out with customs in China. The site is so fake so be warned.Looks like I have lost all my money, lesson learnt.
I would endorse everything said below. This company is a scam ! The website looks good and is designed to make you think you are buying locally. The goods are shoddy and when you try to get a refund they will do anything to dissuade you from getting one, then - and only then - if you insist, they reveal that you are going to have to pay return postage to China !
As per all other reviews..DO NOT BUY FROM HERE!
I managed to complain and then escalated to PayPal, who have refunded my entire amount.
These people are scammers.
I'll reporting to Shopify too.
Don't buy anything from them. Purchased 'Silk' pyjama that cost £59 but was discounted to £30. It says silk pyjama, so I of course thought it was real silk. Delivery dates also estimated to what I got don't match, as it was travelling from China, not from the UK! Got cheap Ali Express pyjama, not worth £5. Requested refund, but they insisted I keep an item for 30% off. It is still not worth £5, why do I pay £21 for it? I requested a refund. They gave me a return address in CHINA, not in the UK, and I have to pay for postage! Which costs more than my Pyjama? They don't have a return address in uk and they keep writing the same email. I took 30% off in the end, but I am not going to leave it. Even small claims will cost me extra; I will ensure they are fined and have to return the money. They are a scam company.
Ordered an item from the website. The item shipped was nothing like advertised. The item received was of very poor quality and did not look like the item ordered. Consequently the retailer is in breach and must provide a refund. However, Erin, the customer rep, who sounded very much like an AI, was trying to convince me to accept the, as said, very poor item by offering a discount if I kept it. I refused, and in order to obtain a refund, I needed to ship it to China without reimbursing me for postage. If the item is not as advertised (and of poor quality) the retailer must refund and bear the cost of return. Erin/ Customer support did not further engange. This business verges on fraudulent activity reading the other reviews for this and the bellora.shop reviews. While the business provides a registration address in the Netherlands, I quick search on Companies House (for Bellora Ltd) shows that it is registered in the UK, London. This means that the business and its Director Slimane BAHOUTI is govern by UK law.Unfortunately, when the retailer refuses to refund the customer, the remaining alley is a small claim in the courts, which is hardly worth it for these low value items sold by this business. I assume Mr Bahouti knows this, and takes his chances.
I ordered 2 items. They took weeks to arrive and only just came in time for Xmas (they were for a gift). One - a man’s jumper - was just about acceptable but nowhere near the quality I expected for the price. The other item a woman’s cardigan was of laughably awful quality- terrible material and didn’t resemble the website photo. I wanted a refund but would have had to pay a fortune (more than the £45 cost of the item) to return it to China! So I accepted a 75% off a new order online. They then claimed that there had been a failed delivery of this item - which there hadn’t been. The email replies to all my questions made it obvious that they are written by a bot not a human. I feel utterly ripped off! The quality of the items are rubbish and the website has misleading photos making the garments look much better than they are. The website makes it look like a UK company or a shop in London. However the clothes are poor quality and made and shipped from China.
DO NOT BUY FROM THEM - it is clearly a SCAM.Bought a hoodie for £35 for my nephew. It looked quite nice on the website.I started getting suspicious when it was not sent out until a week after the order was made. This was clearly an indication that it was not being sent from a London address as it implies on the website.It arrived late for Christmas, and I had an embarrassing conversation with my sister about the quality of the item. She sent me photos and they were NOT close to what was advertised. The "cutouts" on the sleeves were just rough cut with scissors. The material was super thin. It just was not what was ordered. I asked for a refund. After a round of clearly well-reused (or perhaps AI generated) emails offering me terrible discounts and credit towards another purchase, they finally sent a return address and said I would have to pay return costs (and would only be refunded on arrival of the items) - the address was in Guandong in China.I'll be trying to get the money back from my CC company.
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At Bellora, we believe that style should feel effortless timeless pieces that fit your life, not fleeting trends. From our UK base, we curate a carefully selected range of men’s and women’s fashion that combines elegance with comfort. Clothing you’ll reach for every morning, because it simply feels right.
Our collections are designed for real life: versatile cuts, flattering fits, and soft, breathable fabrics that move with you. Whether you're dressing for a busy workday, a relaxed weekend or a special occasion, Bellora helps you feel confident and authentic in your own skin.
With easy 30-day returns, and personal customer care, we make sure your shopping experience is as seamless as your style, See more
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