I ordered magnetic eyelashes, and was charged for a warranty and expedited shipping, which I did not request. Called customer service, and asked to be refunded for the entire amount, as well as cancelling the order, as I saw that it had not been shipped out yet. Was told order was cancelled and I was refunded only for the warranty at the time. A week later, I discovered that the order had shipped, and the charges for the item and the shipping remained. Contacted the company and complained, and asked for a return label. Long story short, and many emails back and forth, they offered me a 50% refund if I kept the item. I agreed out of frustration. I never received the 50% refund because I had closed the credit card to avoid any more erroneous charges. Company absolutely refuses to send me a refund in any other form, but instead offered me a discount at their store. I advised them that I will NEVER order from them again, even with a discount, but they still refuse to send me the refund. Don't waste your time or money ordering from Belro.......huge scam!!!!!
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