Review Time
Scam company. Same complaint as all the others. I thought I was ordering "English" tall riding boots. They did not arrive. 24/7 customer service is a crock. Stayed on hold forever. Kept hearing that I was "next in line". Was then directed to leave a message but...mailbox was full. I was also charged that hidden fee of $9.99 for a lifetime warranty and delivery insurance. Will contact my credit card company to dispute charges. What a joke.
Scam company. Same complaint as all the others. I thought I was ordering "English" tall riding boots. They did not arrive. 24/7 customer service is a crock. Stayed on hold forever. Kept hearing that I was "next in line". Was then directed to leave a message but...mailbox was full. I was also charged that hidden fee of $9.99 for a lifetime warranty and delivery insurance. Will contact my credit card company to dispute charges. What a joke.
Do not buy from Belro - Belro are scam sellers. We purchased a Bark Control Device that had no effect on our dog. We called their customer service number multiple times during their supposed availability times, and were told we are the 6th, 5th, 4th,... person in line. When we finally got to the front of the line, instead of talking to a person, we were directed to leave a message in an email box. Then got a reply saying the mailbox was full. Must be full of complaining customers! Buyer beware! Lesson learned..
My experience echoes others I see here. I ordered a pair of shoes for $14.99 but after I'd checked out, I was presented with a screen that wanted me to add insurance/warranty for $9.99 and there was NO WAY TO OPT OUT! So, I closed the screen and immediately got a text from my bank (kudos, Bank of America!) saying several charges were made and did I authorize them. I ended up having to cancel my card and am now waiting for a new one, with a new number, so I have to notify any auto-debits of the number change. What a colossal waste of time.
If I could give a -5 stars, I would I do not recommend doing business with this company. They are extremely unprofessional. They are very unpleasant and rude on the telephone. Their customer service is not customer service. They hang up on you and do not want to answer your questions. I think this may be someone doing this out of their home. When you ask questions, they’re gonna hang up on you and you’re not gonna receive your merchandise. If you do decide to do business with them, the most positive thing I can say to you is good luck.
The picture of the item was misleading. Blouse/top was pictured as if it had glitter/sparkles. Top was nothing like the picture. It was a cheap polyester top with "look-like" glitter. The top smelled like a dog. I am terribly disappointed and the warranty of $9.95 was added on even when I attempted to deselect it...smh.I will NOT order anything else from this company.
When i attempted to order a pair of sandals from Belro my credit card was rejected 3 times as fraudulent.Upon entering my husband’s card i was able to complete the order for the $24.99 pair of sandals.Immediately 2 Order #’s appeared, one for $9.95 for some kind of unauthorized fee,and the sandals increased in price to $34.98, apparently tagged with another “service” charge.I immediately called customer service to encounter a very belligerent man i could barely understand who was accusatory to me.I hung up and called again to cancel everything and I was promised that would happen.Only the mysterious $9.95 was removed.I then emailed customer serviceto cancel, well within their 24 hr window policy.Immediately a return email claimed that was not possible as the order had already been processed and was on its way, but they would give me a 25%discount if i would keep the product and accept the “refund” now.My response was , no, that it was clear this “company” is an illegal scam and with documentation i will contest this charge and report Belro to my state’s Attorney General’s office.Immediately i received a response that, with further consideration they would cancel both orders and charges.That was Th, the $9.99 showed up again and was again removed.The inflated sandal charge of $34.98 remains.As of Monday i am still waiting.
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