I bought a pair of Belstaff boots only two months ago and the sole is already coming off at the heel. This is clearly a manufacturing defect and totally unacceptable for a brand positioned as “premium”.What is even more disappointing is the customer service. I contacted Belstaff with photos and a clear explanation, and I only received a generic copy-paste reply with no apology, no acknowledgment of the issue, and no real willingness to help.For boots at this price point, I expected durability, quality control and at least basic respect from customer support. Instead I got poor craftsmanship and worse customer service.Very disappointing experience. I will not buy from Belstaff again and cannot recommend this brand.
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
