I brought a leather panther jacket on the 23rd October 2025 was delivered and on checking it for fit I put it back in the belstaff dust bag and one side of the zip slider came off(the zip is cheap one really cheap) contacted bellstaff by email for a repair or replacement only to be told that they wouldn't repair or replace it as they didn't make it(even though there is a large printed belstaff logo on it.Further emails exchanged when they offered to replace it only to say they had no spares(hard to believe with company like belstaff).futher 2 emails telling me they had no spares but were offering me a 10% discount but still no dust bag.Last email on 28th October which reminded them of the applicable consumer laws is still today gone unanswered. So sick of rubbish excuses and worse customer service i took it to a tailor who put the zip slider back on in 5 minutes (only the slider came off zip was undamaged so didn't need new zip which was explained to bellstaff)and 2 linear inches of sewing it was done and it cost me £10.As a company that prides itself on premium products the afterservice is far from premium it is shocking. Point is no belstaff product should fall apart after one attempted use. So if you want good customer service don't buy from belstaff.if i could I would give them no stars not oneThanks for reading Mr Dean Roberton
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
