It is a real shame when one has to resort to posting an issue on a public review site because the company in question seemingly has no interest in / places no value on its customers.To keep this short, I own a Belstaff Outlaw jacket that was bought new by myself in a London flagship store in 2018. It was a present to myself upon a significant promotion - I adore it, it’s one of the most precious things I own.Late last year the main zip broke and I sent it for repair to ‘Prolong’, Belstaff’s repair fulfilment service (reference R25-A352). Not cheap - £178! - but if this returned my jacket to me fully repaired, so be it. The jacket came back last week with a simply terrible repair. My iconic Outlaw roller zip pull was gone, replaced with what appears to be the zip pull from a Belstaff Castmaster gilet. It is utterly wrong (I would be embarrassed to wear the jacket) and, moreover, the zip mechanism is so stiff that it is impossible to do up when the jacket is on.Net, I am left with a butchered, non-functional jacket - yes, it is “only” a jacket, but I am genuinely devastated.I emailed Prolong, no response. I emailed Belstaff customer service - apparently I am in a queue… but, no response after that. I called the customer service number - asked to leave a voicemail. No response.Will this post elicit any response from Belstaff / a solution to their appalling product / customer care, in my case? Who knows?
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
