Unfortunately I am having to leave a poor review. The returns system with Belstaff is appalling. I returned a jumper 30/12/25, it was delivered and received by them 04/01/26. To date I still haven’t been credited, there is no one you can speak to just leave a message and someone will ring you back. I had a response email last week saying that it had been received and was at a ‘hub’ but it was now having to be collated with other returns and sent to the warehouse whereby my return will be processed. I emailed them back saying that as long as it is received at their return destination I should be credited. Where the parcel goes to after isn’t my problem & why should I wait for other returns to be collated. I am £247.50 out of pocket for an item that I returned 13 days ago. Absolute abysmal returns policy. Considering I returned an item to Hackett last Monday 05/01/26, it was received 07/01 & I was credited 08/01 seems far more professional.
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
