I bought a Belstaff overshirt a few months ago.Unfortunately, a rivet popper came off.I contacted Belstaff and they replied almost immediately.Michael of their customer service department gave me a range of options to pursue, such as contacting the wholesaler, talking to the shop about a refund or having it repaired.This approach put me, the customer, in control and we explored the third option of a repair by Pinnas and Needles. I pursued this approach and they too replied immediately and promised to fix it while I waited next time I was in London.Today I took it to them and yes it was fixed for a nominal sum while I waited.So, a range of options, quick replies, promises kept. Could not be better.
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
