I bought a pair of $500 Belstaff boots that started rusting at the eyelets after light wear in normal conditions and stored in a dry environment.I reached out to customer service expecting a basic quality assurance process. Instead, I got months of delays, deflections, and contradictions. Their solution? A vague suggestion to clean the rust myself using vinegar and aluminum foil.After calling this out, I was told that was their final response. When I pushed again, I received an unrelated, canned message clearly meant to end the conversation without formally saying no.Only after weeks of additional pressure and zero acknowledgment of responsibility did they finally offer to accept a return. No replacement, and still no admission that anything about the product or process failed.This is not how a brand that claims to stand behind its craftsmanship behaves.UPDATE - Belstaff replied see below Thanks for responding, but a few key corrections are needed: • You did send care advice on June 11th. I didn’t see it until later but that delay wasn’t relevant. Once I replied, I made clear the issue wasn’t cosmetic and that DIY rust removal on a $500+ product was not acceptable. • Belstaff’s warranty explicitly covers defects for 24 months. The boots were well within that window. Saying this was “outside of warranty” is false by your own published terms. • More importantly, rusted eyelets on boots stored indoors are not “environmental wear.” That’s a quality failure.To your credit, you eventually offered a return but only after multiple escalations. That didn’t happen because of policy. It happened because I refused to accept a broken product and a dismissive process.
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
