I wish I could rate them lower. My wife opened an account and we transferred funds into it. After making an online payment, they froze the account without notifying us. When we reached out, they claimed the account was flagged as suspicious. We provided all the requested information and were told it would be reviewed. Almost two weeks later, after numerous attempts to contact them and being left on hold or disconnected without follow-up, we are still unable to access her account. This has been the worst banking experience we've ever encountered.
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