Review Time
Bendigo Bank does not deserve any awards for customer service, their hold wait time made me want to use a cheese grater on my knees. Over an hour on hold for an e-banking query wasted my time and i should be compensated for that waste, please hire enough staff to reflect the demand on service, you are a large company not a small fish and chip shop! It is simply not good enough (wish I could give them zero stars)
I wish I could rate them lower. My wife opened an account and we transferred funds into it. After making an online payment, they froze the account without notifying us. When we reached out, they claimed the account was flagged as suspicious. We provided all the requested information and were told it would be reviewed. Almost two weeks later, after numerous attempts to contact them and being left on hold or disconnected without follow-up, we are still unable to access her account. This has been the worst banking experience we've ever encountered.
The service is appalling; I tried to reach customer support but waited an hour without any response. I intended to deposit a significant inheritance, but this experience is ridiculous. There's no way I'm trusting this bank that shows such disrespect for its customers.
I have been a satisfied customer for nearly 10-20 years without any issues until recently. In the last six months, the service transformed drastically, imposing strict rules that limit our spending without prior notice. They have restricted my ability to make outgoing transfers and shop online, creating unnecessary difficulties. Many others seem to share my frustration, leading us to consider switching to another bank. It’s bewildering to see a once successful business push away loyal customers instead of attracting them. The abrupt changes and lack of communication have been incredibly frustrating, especially since they seem to have a bias against certain transactions. I've faced enough stress in my life already, and this situation has only added to it. I can only hope that the consequences of these decisions lead to a reevaluation of how they treat their customers.
I have been a loyal customer for 10-20 years with no complaints until recently. The bank has suddenly changed its approach, imposing strict rules that limit how we use our money without notifying us. My ability to make transfers and shop online has been blocked, forcing many of us to consider switching banks. It’s shocking to see a once successful institution drive away its loyal customers through such drastic changes without any warning.
After using my card for an online purchase, my account features were disabled for breaching terms I was unaware of. Now, I can only access my funds through an ATM or in-branch, which is difficult given my location. I plan to close my accounts this week.
I waited 20 minutes with only one operator available while others were unhelpfully walking around. I couldn't get assistance because I didn't have my physical ID, even though it was available electronically. The teller was rude as well. It's clear that technology and processes need significant improvement.
I've been on hold for 45 minutes trying to report potential fraud. Meanwhile, I'm repeatedly told to treat staff with respect while feeling completely disrespected myself. There's no indication of how long the wait will be or any option to call back. I would switch banks if I didn't think they would be just as bad.
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