Buyer beware! Do NOT order from this so-called “family-run” company! An add popped up on my NY Times site. I went to the very well-done and convincing company website. I read the “About Us,” which made the company just that much more appealing based on its origin story. The site is clearly developed by someone who knows proper grammar and has a good visual sense. I ordered something that was on sale ( not crazy on- sale).It was supposed to be 100% cashmere. When the item took longer to arrive than anticipated, I checked repeatedly, and saw that it was stuck on the tracking progress bar. Out of concern, I wrote the company (which on the site, assures immediate response to any queries). I didn’t hear back. After waiting more than a week, I wrote again. Once again, no response. I then wrote one more time and finally did get a response apologizing, saying the item was on its way. And then I received another missive shortly thereafter, assuring me that the item was in fact delivered. At this point I was out of town, but checked with a neighbor, and yes, it had finally arrived. Item color and size were accurate. BUT, cashmere? No! 100% polyester. Packing had Chinese lettering on it. I wrote the company asking for a return label and a refund. So far, so nothing. Reported to my cc company, and also contacted the ad dept. of the N.Y. Times. Fingers crossed. So you - please don’t be fooled.
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