Review Time
I would rate it a zero if I could. I'm a victim of very poor customer service, misrepresentation of their product. The item I received did not look anything like the pictures, the quality was poor. Delays in shipping, almost two months and the item sent wasn't what I ordered. They told me I would have to pay to ship it back to China before they would refund my money. BEWARE, not a company you'd want to do business with.
Buyer beware! Do NOT order from this so-called “family-run” company! An add popped up on my NY Times site. I went to the very well-done and convincing company website. I read the “About Us,” which made the company just that much more appealing based on its origin story. The site is clearly developed by someone who knows proper grammar and has a good visual sense. I ordered something that was on sale ( not crazy on- sale).It was supposed to be 100% cashmere. When the item took longer to arrive than anticipated, I checked repeatedly, and saw that it was stuck on the tracking progress bar. Out of concern, I wrote the company (which on the site, assures immediate response to any queries). I didn’t hear back. After waiting more than a week, I wrote again. Once again, no response. I then wrote one more time and finally did get a response apologizing, saying the item was on its way. And then I received another missive shortly thereafter, assuring me that the item was in fact delivered. At this point I was out of town, but checked with a neighbor, and yes, it had finally arrived. Item color and size were accurate. BUT, cashmere? No! 100% polyester. Packing had Chinese lettering on it. I wrote the company asking for a return label and a refund. So far, so nothing. Reported to my cc company, and also contacted the ad dept. of the N.Y. Times. Fingers crossed. So you - please don’t be fooled.
This place is a FRAUD. I wish I had read these reviews before I dealt with these people. I ordered a "cashmere" shirt for US$59.00. It took a month to arrive today. It was some cheap fabric and several sizes too small. They also do not answer emails. Luckily Capital One credited my account the $59.00 immediately, so they must of had other fraud cases. Anybody want a Chinese polyester knock off shirt?
I would rate it a zero if I could. I'm a victim of very poor customer service, misrepresentation of their product. The item I received did not look anything like the pictures, the quality was poor. Delays in shipping, almost two months and the item sent wasn't what I ordered. They told me I would have to pay to ship it back to China before they would refund my money. BEWARE, not a company you'd want to do business with.
I purchased a "cashmere" overshirt for my partner and I received a thin, uncomfortable 100% polyester shirt. My own fault, I suppose, for believing advertising, but if you are reviewing this, don't buy anything from them.
I ordered the stone sculpture for christmas and what i got was a cheap plastic cat head ;this is shameful and embarrasing for a company to decieve customers this way; my advice to others is do not order anything from this place its a scam, they take your money and send you cheap stuff in return and probably laugh because there is nothing you can do about it. and all should post more reviews to get them out of buisness.
Blessedly I never received the alleged M-65 Field Jacket I ordered from Bennet & Mason and was able to recover my full credit card charge. I now know better than to try a new vendor without checking Trust Pilot first.Turns out Bennet & Mason are simply an AI storefront for Scenery Trade Co., LLC. a complete scam outfit operating in China. There are no phone numbers, there is no direct contact to customer service. I received an initial order acknowledgement then nothing. After a couple weeks I sent an inquiry via the website portal re: the status of my order. Got an AI generated response days later telling me how to track. Tracking showed package meandering across the world. After 30 days tracking showed nothing. Sent another inquiry. Days later different AI response saying search would take time. Contacted bank to dispute charge. That got a much quicker AI response pleading with me to accept another package and to provide all my information as that was only fair thing for all they’d done for me.Check the reviews on the website. All perfect. Pictures, spelling, grammar…100%. So I looked around for similar pop up ads and sure enough the same picture of the gentlemen standing in front of their store…Mr Bennet & Mr Mason?…are used on multiple other “vendors”.Thanks to all the good folks that write their honest outcomes here. I know my M-65 Field Jacket would have been a green shirt.
I guess I'm not alone buying this plastic Cat Head, unbelievable they would deceive customers like that, you can't even write a review on their site!You see these items pop up on your phone and don't realize they're being shipped from CHINA and are poor quality, wake up America start reading the labels where it's made not just Walmart/Lowes/target but in almost every store you shop at, they have a name like Bennet and Mason but it's cover for selling their Chinese made Junk!You won't get me again!
Cat Head? A piece of round, hand painted wood that is garbage. They refuse to answer any questions, reference my phone number to shipping address and they came back at me with the same email concerning the original inquiry. The US companies and it's greed by selling out to China should be more regulated. Create jobs and regulate here at home. This whole country is owned by China and nobody does anything about it.
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