I first contacted 'Just Projectors' from where I purchased the projector, asking for repair locations / procedures. No reply - I have found it to be a company only interested in selling, not helping. Eventually located the BenQ website, and filled in the 'on line' form. It then took 6 e-mails and a 'web chat' to eventually obtain the necessary address and RMA number to enable me to return the projector to the UK service company. I have no complaint about the 'standard' of service, all my emails were promptly and politely responded to, but why, oh why is it not possible to put the UK service address clearly on the BenQ website, so a direct 'phone call / e-mail to them will allow an immediate return? I think that 8 days delay could have been saved...Just to update the review - the projector was returned, but failed to work with the Lamp LED illuminated. Further 'phone calls to the UK service agent resulted in incorrect information because they did not read the fault details. I removed the lamp access cover, and found that the lamp had one wire disconnected - it was a very loose connection, and should have never passed any QA inspection.
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Welcome to BenQ Corporation
A world-leading human technology and solutions provider driven by the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life” to elevate and enrich the aspects of life that matter most to people today – lifestyle, business, healthcare and education. Set apart by the unique philosophy of “Because it matters”, BenQ is committed to empower people today to live better, increase efficiency, feel healthier and enhance learning through people-driven, innovation-fueled products, services and solutions.
The spirit, as our very existence to improve the experience of life in every aspect, underlies our product development, business model, partnerships and corporate culture. It is also what inspires our dedicated employees and directs us in global citizenry. Because it matters, BenQ will continue to utilize substantial resources and proven expertise in product design, visual display, mobile solutions and network convergence technologies with the hope to delight the world, offering a broad range of products, services and solutions: digital projectors, professional monitors, interactive large-format displays, imaging solutions, mobile computing devices, and LED lighting solutions.
BenQ – Because it matters.See more
