Review Time
Had a very rare manufacturing faulty issue with my monitor, I found the website to make a request for a repair/refund and then proceeded to call the customer support line, the person on the support was super understanding and helped me with every step without any troubles and was also very patient. Same day I'm getting the replacement shipped out and going to return the faulty one to the UPS driver in exchange, keep in mind this all happened around 3 weeks after I already got the monitor.
10/10 customer support and 10/10 monitor quality, very simple plug and play, best choice for aspiring competitors in gaming monitors for sure. Also always keeping up with the latest technology and every new monitor is always a noticeable improvement from the last
Had a very rare manufacturing faulty issue with my monitor, I found the website to make a request for a repair/refund and then proceeded to call the customer support line, the person on the support was super understanding and helped me with every step without any troubles and was also very patient. Same day I'm getting the replacement shipped out and going to return the faulty one to the UPS driver in exchange, keep in mind this all happened around 3 weeks after I already got the monitor.10/10 customer support and 10/10 monitor quality, very simple plug and play, best choice for aspiring competitors in gaming monitors for sure. Also always keeping up with the latest technology and every new monitor is always a noticeable improvement from the last
I first contacted 'Just Projectors' from where I purchased the projector, asking for repair locations / procedures. No reply - I have found it to be a company only interested in selling, not helping. Eventually located the BenQ website, and filled in the 'on line' form. It then took 6 e-mails and a 'web chat' to eventually obtain the necessary address and RMA number to enable me to return the projector to the UK service company. I have no complaint about the 'standard' of service, all my emails were promptly and politely responded to, but why, oh why is it not possible to put the UK service address clearly on the BenQ website, so a direct 'phone call / e-mail to them will allow an immediate return? I think that 8 days delay could have been saved...Just to update the review - the projector was returned, but failed to work with the Lamp LED illuminated. Further 'phone calls to the UK service agent resulted in incorrect information because they did not read the fault details. I removed the lamp access cover, and found that the lamp had one wire disconnected - it was a very loose connection, and should have never passed any QA inspection.
I bought a screen light pro and I am very impressed with the quality. Improved my office set up noticeably. One piece of equipment ( charger plug) was dysfunctional. One email to BenQ and everything was replaced the next day. I can recommmend this product and their customer service.
First time customer and last time customer.If you need a repair within the guaranteed period prepare to deal with absolutely atrocious customer support doing everything possible to stop you.Since providing all of the continuous list of things Hank in CS claims he needs, he has just completely ignored me and refused to reply.Hank seems to be there to confuse and make things as difficult as possible so you cant arrange a repair, and when he runs out of obstacles to provide, he just stops replying.This not how a reputable company behaves with its customers.
I would like to express my appreciation for the outstanding service provided by BenQ. Although the BenQ GR10 is not officially sold or shipped in the Netherlands, they kindly made an exception for me and arranged delivery anyway.I truly value the extra effort they put into this. It shows that BenQ genuinely cares about its customers and is willing to go the extra mile. The communication was clear, friendly, and fast, and the entire process went smoothly from start to finish.
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Welcome to BenQ Corporation
A world-leading human technology and solutions provider driven by the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life” to elevate and enrich the aspects of life that matter most to people today – lifestyle, business, healthcare and education. Set apart by the unique philosophy of “Because it matters”, BenQ is committed to empower people today to live better, increase efficiency, feel healthier and enhance learning through people-driven, innovation-fueled products, services and solutions.
The spirit, as our very existence to improve the experience of life in every aspect, underlies our product development, business model, partnerships and corporate culture. It is also what inspires our dedicated employees and directs us in global citizenry. Because it matters, BenQ will continue to utilize substantial resources and proven expertise in product design, visual display, mobile solutions and network convergence technologies with the hope to delight the world, offering a broad range of products, services and solutions: digital projectors, professional monitors, interactive large-format displays, imaging solutions, mobile computing devices, and LED lighting solutions.
BenQ – Because it matters.See more
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