Ordering the chair was a smooth process. The delivery was also great. After the two rugs arrived, we decided that we wanted to keep one and not the other. After 1,5 weeks of trying to return one we are not one step closer. First we needed to register the return, than we received an email that we should send an email in which we stated that we wanted to return the rug. After that email we received an email from a customer agent that they can't see which rug we want to return. I've sent the return confirmation email and now nobody is responding. How can you be an online business when you don't have a great return mechanism in place.
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