UPDATE: After receiving a generic response, there has been absolutely no follow-up. I’m now contacting my bank for a chargeback! The company makes beautiful watches, but their customer service is severely lacking. I wish I had read other reviews before purchasing. I ordered a watch as a gift and received the wrong color. After contacting support, I was told to reorder, with the promise of a return label for the incorrect item, which was never sent. The second watch also arrived in the wrong color. I reached out again and was promised an update that never came. This is the third time I've been left without a response. I understand mistakes happen, but how a company addresses them is crucial, and unfortunately, they have failed. I am now stuck with two mistaken purchases, no return labels, and no resolution for a gift that is still unresolved. I genuinely love their designs and would have been a loyal customer, but after this experience, I won't order again unless this is properly addressed. I expect: • Return labels for both incorrect watches • A full, immediate refund • A response from someone who can actually resolve this. I hope the company takes this seriously and contacts me to rectify the situation.
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BERING ist eine dänische Uhren- und Schmuckmarke, die durch die arktische Schönheit inspiriert wird.
