I chose Berry Bouquets because of their next day delivery guarantee, when ordered by 4pm. I ordered at 3.44pm on Friday and paid £9.99 for next day delivery between 9-6pm. It did not arrive on Saturday as guaranteed, it arrived on the Sunday, in poor condition and the order was incorrect. I did not request chocolate dipped fruit but this was done, and the fruit was perishing. Indicating it had been prepared and was waiting around to be delivered, it came late and fruit was substandard by then. A waste of £36.99. After waiting in all day Saturday, I had to run out in the evening buying fruit and prepared a fruit plater myself, we could have done without that added expense and stress on the day of an important event which the fruit bouquet was for. This also meant I arrived late for the actual event. Even worse, I've still had no reply to my email and request for a phone call so was forced to go via my bank to recover the costs.**Update!**I was pleasantly surprised to get a call from Sam at Berry Bouquets on 1st June 23, apologising for what happened. She said they wanted to resolve this for me and offered a full refund and a complimentary fruit bouquet, which I accepted as she seemed very sincere. The delivery came on Sunday morning as arranged. I was offered the chocolate covered fruit to which I said no, but again it came with chocolate covered strawberries. That said, the fruit was fresh and tasty and the bouquet was beautifully made. Thanks for getting in touch Sam, I appreciate all that you did to resolve my complaint.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Perfect Gift For All Occasions 😊
