Originally had an issue but was ultimately rectified and suitable replacement sent a few days later. I had ordered a fruit-only bouquet for my mum who was just home from an operation to remove her gallbladder. However a substitute with chocolate dipped strawberries was sent, but she is not allowed to eat fat so it wasn't suitable. Also the written message from me was missing. I had difficulties contacting the site at first (they seemed to be suffering IT issues) but they did get in touch, and sent a replacement free of charge. The replacement was juicy and delicious and was gobbled up by mum & family. Thank you for sorting and I would use again. Cheers.
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