Quite shocking experience. I was charged £45 and told it would take 90 minutes for recovery. After 2 hours, I called back only to learn they were delayed and sending another company. Wouldn't you think their system would flag that the 90 minutes had passed? The second company arrived 45 minutes later, and the first driver was actually coming from a different location than stated. In total, it took over 3 hours after I first called. They provide false information and charge £45 for it. I won’t use this service again; perhaps the alternatives are a bit pricier, but they deliver better service.
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