Initially, I signed up for the basic plan for one month - happy days. I didn't realise the pricing was in USD... After seeing the plan and deciding one month would be enough to get me on track, I tried to cancel my subscription. I couldn't find the 'Manage my subscription' link as instructed on the website so emailed customer support. Crickets. Two days later, I attempted the cancellation again. No link to my subscription again. While exploring the site and following instructions, the in-app links didn't take me to a confirmation page - rather it immediately took payment for a Premium plan! I got back on email to try to cancel and refund the accidental upgrade. Within an hour, I had a lovely response from Emma with a reversal of the Premium payment and a cancellation of my subscription, as requested. All in all, a good outcome but I was nervous based on other reviews, that I would have a perpetual debit from my account.
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Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
