On 2 January 2026, I activated a monthly plan from Best me to evaluate it. The options did not include a few days of free trial like most apps, but they said they would guarantee a full refund if the app did not work. During the thousands of steps to activate the plan, they presented several options with a terrible user experience, and I accidentally clicked on one of the ‘packages’ — to my surprise 1. it did not ask me to confirm the purchase, it simply debited my account 2. it did not ask me to confirm my card details (i.e., they recorded them without permission)
I immediately sought online support, which only made my stress with this company worse, because online support couldn't help me and referred me to an email address that replied that they couldn't help and that I should try to do it through the app - it took a few email exchanges before they could explain exactly where to click (which is still wrong today; I clicked on other parts on my own and found the procedure). In the meantime, I realised that the plan and the app were nothing like what had been promised and that any really interesting features would have to be purchased separately. I kept the plan for a total of 1 or 2 hours until I realised I didn't like the product. Still in contact with support, I tried to get the refund I was entitled to, since, in addition to being within the online purchase return period, I considered the lack of confirmation of the additional features before proceeding the payment to be illegal and in bad faith.
There were many emails discussing the issue, and the team refunded me half the value of the additional package that I clicked on by mistake (and I would like to emphasise that their website does not ask for confirmation before processing the purchase) without my consent - I believe it should have been 100% of the value. Now, regarding the plan that I also expressed dissatisfaction with, they refused to refund me.
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