This experience was an utter frustration and financial loss, £21.49 to be precise. The support received was far below my expectations, leading me to decline the repair estimate after waiting several days. A second opinion confirmed my suspicion that the recent software update caused conflicts with drivers and power management, resulting in the touchscreen malfunction and the laptop not sleeping properly. Before the update, everything worked perfectly. The support representative struggled to understand this issue and kept going in circles without resolution. He also failed to recognize the need to update the diagnostics software before running any tests, despite my repeated mentions. Thus, the diagnostics performed during our call were completely ineffective. He deleted files from the Temp folder in my profile, claiming it was the cause of a slow remote connection, which is completely absurd. Now my Quick Access list in File Explorer is cluttered with remnants of the deleted Temp folder. Not only did he ignore my input, but he also failed to accurately diagnose the problem, insisting on an immediate screen repair or replacement costing £415.70. It took several days for him to send me the repair quote, which lacked details on the repairs or replacements to be performed. I had planned to purchase a new laptop this weekend, but I have since canceled that order, along with an order for several notebooks for a client. My confidence in the company has been shattered, and I will explore other brands. UPDATE: The Consumer Rights Act clearly states that a device must be fit for purpose. How can a touchscreen that stops working after a software update be considered fit for purpose? Legal action may be necessary...
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innovative HP partner specialized in selling digital services for HP computers and printers. In co-operation with HP's European Customer Service organization, we strive to offer the most relevant solutions based on your needs either if you are a home-user or a small business.
Our product catalog consists HP Care Packs, HP repair services, HP technical phone support, Home & Office licenses for Absolute and both Small Business Security and LiveSafe antivirus software of McAfee.
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