Review Time
I scheduled a repair for my laptop due to power issues. The representative on the messaging platform promptly organized a collection for the following day. I was initially concerned when the estimated return time was set for 2 weeks, but I was pleasantly surprised to receive my laptop back in good working condition just 2 days later! Based on this experience, I would definitely use this service again for my laptop repairs.
This experience was a total disappointment and financial loss, £21.49 to be exact. The support provided was far below my expectations, and I chose to reject the repair estimate after waiting several days. A second opinion confirmed my suspicion that the issue stemmed from the recent software update, which caused conflicts with drivers and power management, leading to the touchscreen malfunction and improper sleep mode of the laptop. Before updating, everything was functioning perfectly.
The support representative struggled to grasp this issue and kept circling back without resolution. Moreover, he overlooked the need to update the diagnostics software before running any tests, despite me mentioning it multiple times. Consequently, the diagnostics conducted during the call were entirely ineffective. He also deleted files from the Temp folder in my profile, claiming it was the cause of the slow remote connection he was experiencing, which is utterly absurd. Now my Quick Access list in File Explorer is cluttered with the remnants of the deleted Temp folder. Not only did he disregard my input, but he also failed to accurately diagnose the problem, insisting on an immediate screen repair or replacement at a cost of £415.70. It took him several days to send me the repair quote, which lacked details on the repairs or replacements to be performed. I had intended to purchase a new laptop this weekend, but I have since canceled that order, along with an order for several notebooks for a client. My confidence in the company has been shattered, and I will be exploring other brands. UPDATE: The Consumer Rights Act clearly indicates that a device must be fit for purpose. How can a touchscreen that stops working after a software update be considered fit for purpose? Legal action may be necessary...
I’m rewriting this as was given a refund after I wrote my complaint here, which was compensation for the poor service. I probably wouldn’t use them again but am happy with the quick response to my complaint and the refund, which was processed very quickly. PREVIOUS REVIEW: would give no stars if I could. I was charged twenty quid for the operator to ask me to Google and YouTube fixes for the problem, then tell me my printer should be scrapped, and tried to sell me a new one. I later turned it off and on again and it is fixed.
This experience was an utter frustration and financial loss, £21.49 to be precise. The support received was far below my expectations, leading me to decline the repair estimate after waiting several days. A second opinion confirmed my suspicion that the recent software update caused conflicts with drivers and power management, resulting in the touchscreen malfunction and the laptop not sleeping properly. Before the update, everything worked perfectly. The support representative struggled to understand this issue and kept going in circles without resolution. He also failed to recognize the need to update the diagnostics software before running any tests, despite my repeated mentions. Thus, the diagnostics performed during our call were completely ineffective. He deleted files from the Temp folder in my profile, claiming it was the cause of a slow remote connection, which is completely absurd. Now my Quick Access list in File Explorer is cluttered with remnants of the deleted Temp folder. Not only did he ignore my input, but he also failed to accurately diagnose the problem, insisting on an immediate screen repair or replacement costing £415.70. It took several days for him to send me the repair quote, which lacked details on the repairs or replacements to be performed. I had planned to purchase a new laptop this weekend, but I have since canceled that order, along with an order for several notebooks for a client. My confidence in the company has been shattered, and I will explore other brands. UPDATE: The Consumer Rights Act clearly states that a device must be fit for purpose. How can a touchscreen that stops working after a software update be considered fit for purpose? Legal action may be necessary...
Received an offer to extend warranty from end of product guarantee but when I renewed it it was applied from the date that I contacted them which means I am now paying for two months warranty I do not need, E mailed :no response. Telephoned: no one available to answer the phone.I feel ripped off.UPDATEThe error has now been corrected but that does not detract from the fact that approaches to customer service were ignored.Perhaps a negative review is a better route to prompt service??
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innovative HP partner specialized in selling digital services for HP computers and printers. In co-operation with HP's European Customer Service organization, we strive to offer the most relevant solutions based on your needs either if you are a home-user or a small business.
Our product catalog consists HP Care Packs, HP repair services, HP technical phone support, Home & Office licenses for Absolute and both Small Business Security and LiveSafe antivirus software of McAfee.
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