I received an incomplete TV from the company. Due to health issues, I took 35 days to open the box, only to find that the remote was missing. When I reached out to the support team, the representative informed me that the return window had closed and there was nothing they could do; I would need to purchase another TV. I understand I delayed opening the box and missed the return period, and I accept my responsibility. However, this situation wouldn’t have occurred if I had received a complete product. I will not be shopping with this company again.
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