Review Time
I never post things like this, but at this point I don’t know what else to do.
We purchased an Insignia washing machine from Best Buy, delivered December 3. By February 10, just over two months later, it stopped spinning completely.
Since then, I have called almost every single day. Every time, I’m given the same scripted response: “We’re escalating this. Please wait 24–48 hours.”
It has now been almost THREE WEEKS of waiting with no repair, no replacement, and no real update.
We also paid for Geek Squad coverage, which so far has made absolutely no difference in getting this resolved.
A washing machine is not a luxury item, it’s a basic household necessity. Almost three weeks without a working machine and no clear resolution is unacceptable.
Best Buy Canada please step up and make this right. Exchange or refund ASAP is the only solution because a new belt is out of stock and you knew that 2.5 weeks ago.
If anyone has advice on how to get actual action from Best Buy, I’m open to suggestions.
I visited a local electronics store specifically because I urgently needed a new laptop. I could have easily ordered the same item from an online retailer, but the promise of next-day delivery was what drew me to this store. Unfortunately, the model I wanted was not available in stock, but the sales associate assured me — after I requested confirmation — that it would be delivered to my home the very next day. Relying on that assurance, I completed the purchase, spending over $3,000, expecting timely delivery. Now, after checking the tracking information, I see that the delivery date has been pushed back to January 5th — an 8-day delay. This is far from what was promised and undermines the reason I chose this store initially. Had I received accurate information from the start, I would have opted for a different retailer. With an online option, I would have had a more realistic 2-day delivery timeframe. This experience feels misleading and has seriously impacted my trust in the information given by the staff at this store. I would appreciate a response from management addressing how this occurred and what can be done to rectify the situation.
I received an incomplete TV from the company. Due to health issues, I took 35 days to open the box, only to find that the remote was missing. When I reached out to the support team, the representative informed me that the return window had closed and there was nothing they could do; I would need to purchase another TV. I understand I delayed opening the box and missed the return period, and I accept my responsibility. However, this situation wouldn’t have occurred if I had received a complete product. I will not be shopping with this company again.
I received an incomplete television. Due to illness, it took me 35 days to open the box, and there was no remote included. When I reached out to customer service, the representative informed me that the return period had expired and suggested I purchase another TV. I acknowledge that I took too long, but this wouldn't have been an issue if the item had been complete. I won't shop here again.
This was the worst retail experience I've encountered in a long time. The loud music made it impossible to communicate with the staff. I understand the vibe in a nightclub, but I came to gather information about products, and the noise prevented that. Additionally, the staff were uninformed and could only read product specs from their phones. There were no demo models available, making it pointless to visit the store. I regretted not ordering online.
I had a frustrating experience at the store while trying to buy a washer and dryer. I repeatedly asked for prices, but the staff kept providing irrelevant information. After raising my voice, they still failed to give me a clear answer until I spoke with the manager. Even then, I was given a handwritten note instead of an official invoice. I ended up purchasing from another store where the service was much better.
I visited the store looking for a Fire Cube, but there was no assistance available. After waiting in line for a long time, I was told they didn't have it in stock. It took over 30 minutes just to find out that information. There should be a better way to check stock availability.
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