I never post things like this, but at this point I don’t know what else to do.
We purchased an Insignia washing machine from Best Buy, delivered December 3. By February 10, just over two months later, it stopped spinning completely.
Since then, I have called almost every single day. Every time, I’m given the same scripted response: “We’re escalating this. Please wait 24–48 hours.”
It has now been almost THREE WEEKS of waiting with no repair, no replacement, and no real update.
We also paid for Geek Squad coverage, which so far has made absolutely no difference in getting this resolved.
A washing machine is not a luxury item, it’s a basic household necessity. Almost three weeks without a working machine and no clear resolution is unacceptable.
Best Buy Canada please step up and make this right. Exchange or refund ASAP is the only solution because a new belt is out of stock and you knew that 2.5 weeks ago.
If anyone has advice on how to get actual action from Best Buy, I’m open to suggestions.
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