The service description seemed similar to others I've used before. Before booking, I checked the drop-off instructions, and everything looked familiar. However, I didn’t realize the parking fees were not included. We called ahead, and eventually, someone answered. Upon arriving at the terminal, no one was there. Staff from other companies advised that this service lacks an official presence at the airport, and we had to wait for half an hour longer in the cold before someone arrived. The person who took our keys didn’t check the car over and just left. Upon return, I noticed a note stating they don’t answer calls after 11:30 PM, which was concerning as it was nearing our pick-up time. Thankfully, we managed to call them before that time and received our car after another 25-minute wait. The man delivering the car didn’t appear to be able to maneuver it well and also lacked any identification. If you factor in the parking costs, this booking ended up being pricier than other services I’ve used and been satisfied with. I’m uncertain if anything is wrong yet, but I definitely did not receive the service I expected, and it felt odd. Ensure you understand the service and process before booking.
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