The representative in customer service was quite rude and even blocked me on social media, preventing me from reaching out about my order. This was frustrating because it was the only way to communicate with them. I had paid extra for premium service on a Saturday, only for it to be canceled that day without any apology. When I requested a reimbursement for the premium service I didn’t receive, my request was ignored, and I was met with sarcasm before being blocked.
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