I ordered two kits in 2024 that I hoped to paint of my kids and their spouses to give as anniversary gifts in 2025. I started unpacking the first one and noticed that the kit was missing a paint pot. I contacted the company upwards of 20 times, and they never responded. I tried calling them as well, but their phone number is just a message referring every issue to their website and customer service via email. In addition to the missing paint, another of the containers wasn't closed properly when packing and it was dried up. I had to try to mix colors as best as I could to finish the painting. In addition, they didn't give enough paint for a few of the background colors, which I, again, had to try to recreate from the remaining colors by mixing them. Finally, some of the spots on the picture were miniscule and impossible to paint accurately, as the numbers weren't legible, even with a magnifying glass. I honestly can't believe how frustrating their lack of customer service was. I finally finished the first picture and am getting ready to start the second one, but I am extremely disappointed with this company.
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