They could start by being honest and not taking advantage of customers. Their method is to book you on standby and charge what they quote initially. When you call back to confirm, they inform you of the actual price for the ticket on that day, which is what they pay when purchasing the ticket. Initially, they quote and charge you, but during the confirmation call, they add extra fees citing increased prices due to the wait. Avoid this service; it's a scam. They charged us nearly $600 for a ticket that typically costs $99. We began with a $269 charge. Then, when you call back to confirm, they actually buy the ticket and charge you what they will pay that day, pocketing the initial charge. They claim to include luggage but do not. So, you end up paying more, resulting in $479 for a quote that started at $269. When checking in, you find they never added the seat or luggage, costing you an additional $100. This is how I ended up just under $600 for a normally $100 ticket from one city to another. Don't use this service unless you want to be scammed.
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